Step-by-step
1. Login to your myserialnumbers account (if you haven't a free account with us, then simply click here and start recording your numbers today) and retrieve your mobile phone IMEI (International Mobile Equipment Identity) number. Don't worry if you haven't done this yet as the IMEI number can be retrieved if necessary.
2. You call your network, service provider or 08701 123 123 and explain what's happened to your phone. The network will immediately deactivate your SIM card to prevent unauthorized calls being made.
3. Your network will also identify a recent phone call made by you on your phone to determine the unique IMEI number of the mobile phone. (The IMEI is located on a strip normally located behind the battery of the handset. You can also find it on most handsets by pressing the keys *#06# when it will be displayed in the handset window.)
3. This unique IMEI number is then entered onto the networks' central database, deactivating your lost or stolen mobile on the network.
4. Each day deactivated IMEI numbers are shared across every network through the central database so they are rendered inoperable across every network. So, even if your SIM card has been changed, your lost or stolen handset will no longer work.
5. The net result: the end of the line for mobile crime.
6. You should also contact your local police station, or the police station nearest to where the theft or loss took place, and inform them of what happened. If you have mobile phone insurance, you should also contact your Insurance provider to report any loss of theft.
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